Tomorrow, JTeam is hosting the second edition of our Search Symposium. The following two session (see read more / below) will be presented and will serve as input for the discussion afterward. If you are working in the search domain and would like to join us, sign up by sending an email to: signup@jteam.nl.
Hope to see you all there!
Posts Tagged ‘Customer’
JTeam Search Symposium – Session Topics
November 11th, 2009 by Bram Smeets(http://blog.jteam.nl/2009/11/11/jteam-search-symposium-session-topics/)
Evolution of a support process (part 2)
October 1st, 2009 by Dennis de Boer(http://blog.jteam.nl/2009/10/01/evolution-of-a-support-process-part-2/)
This blog entry is part 2 out of the series, where I discuss the process to structure support and maintenance work, at JTeam.
In the previous part (part 1) of this series, I’ve discussed our first setup for a support structure in our company. As I said, this setup is not used anymore due to several reasons. In this blog post, I’ll clarify these reasons and take you in on our second setup of the support structure.
Read the rest of this entry »
Evolution of a support process (Part 1)
September 23rd, 2009 by Dennis de Boer(http://blog.jteam.nl/2009/09/23/evolution-of-a-support-process-part-1/)
This blog entry discusses the internal process at JTeam to structure our support and maintenance work, and at the same time exceeding the client’s expectations.
As you might know, if you are a regular reader of this blog, JTeam is a software development company. We develop enterprise applications for our customers. See for example our blog post about the Paazl project for a description of one of our projects. After implementation, these applications often will be maintained and developed further by the customer’s own development team or is being outsourced. There are however some projects which stay at JTeam. We keep on maintaining the project and implement new features.
These kind of projects require a different type of development and management process than the other projects. Especially the support work for these projects (i.e. bugfixing) is something that involves a whole different approach.
Here at JTeam we’re constantly looking for ways to improve our development and management processes. This is why we wanted to create a better way to handle these support issues.
This blog entry discusses this process. It will feature multiple parts, so you can follow our strategies and conclusions. Maybe it will help you to find the perfect process for your own business.
Project: welke.nl
July 23rd, 2009 by Allard Buijze(http://blog.jteam.nl/2009/07/23/project-welke-nl/)
The Welke Magazine has been around for a while now and is a well-established name in the home decoration area. To follow up on the success of their paper version, MediaMij –the company publishing these magazines– decided to expand their position in the market by launching an electronic version, welke.nl. The goal of this website was to give their readers a more interactive experience and allow them to find more products that could be of interest in an intuitive manner.
In this post, I will focus on some technical and organizational topics that were addressed during the project. Read the rest of this entry »
Join the traditional JTeam Summer BBQ
July 22nd, 2009 by Leonard Wolters(http://blog.jteam.nl/2009/07/22/join-the-traditional-jteam-summer-bbq/)
Yes, it is Summer again. Less traffic jams, more smiling people and relaxing times in the office, life can be nice! And to make it even better, we’ve decided to throw in our traditional summer BBQ.
When: Tuesday August 18th, starting from 16:00 to 20:00
Where: JTeam HQ, Frederiksplein 1, 1017 XK Amsterdam
We like to keep in informal, so no dresscode or whatsoever. The only thing required is to sign up by sending an email to bbq at jteam dot nl. Please let me remind you that parking near JTeam is terrible and expensive. So act wise and use public transportation.
Love to see you at our BBQ and having some food, drinks and cool conversations with us!
Read the rest of this entry »
Project: Paazl, offers choice in shipment
July 9th, 2009 by Rob van Maris(http://blog.jteam.nl/2009/07/09/project-paazl-offers-choice-in-shipment/)
JTeam is proud to announce the release of Paazl, one of the projects that we have been working on recently.
Paazl offers a solution to the growing demand for choice when it comes to shipping. The platform JTeam developed allows Paazl customers (mostly webshop owners) to offer a range of options in shipment to their customers in a very easy way. Basically distributors offer a number of shipping options, like the time of day to deliver and whether to deliver to the door or to a service center where you then can collect your shipment. Of course all of these options come at a price. But right now, almost no webshop offers the full flexibility in shipping that they could offer to their customer. This is where Paazl comes in…